Effective Date: 10/2026
Last Updated: 10/2026

Lotus Escrow ("Lotus Escrow," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit an inquiry, use our services, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with Lotus Escrow, we may collect information such as:

Name
Mailing or property address
Email address
Telephone number
Information about an escrow transaction
Information provided when you contact us or request information
Information provided by attorneys, real estate professionals, clients, or other parties involved in an escrow transaction
Information submitted through online forms
Internet Protocol (IP) address and other information automatically collected when you use our website
Other information you voluntarily provide to us

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

2. How We Collect Information

We may collect personal information:

Directly from you
Through our website or online forms
When you contact us by telephone, email, or other means
From parties involved in an escrow transaction
From attorneys, real estate agents, brokers, title companies, lenders, or other transaction participants
Automatically through your use of our website
From service providers or other sources when permitted by law
3. How We Use Personal Information

We may use personal information to:

Provide escrow and related services
Respond to inquiries and requests
Communicate with you regarding an escrow transaction
Coordinate with attorneys, real estate professionals, title companies, lenders, and other transaction participants
Process and administer transactions
Verify information and maintain transaction records
Provide customer service
Respond to requests submitted through our website
Improve our website, services, and communications
Communicate information about our services
Maintain the security and integrity of our systems
Comply with legal and regulatory requirements
Prevent fraud, unauthorized activity, or misuse
Fulfill other purposes disclosed to you at or before the time information is collected
4. Disclosure of Personal Information

We may disclose personal information when reasonably necessary to provide our services or operate our business.

Depending on the circumstances, information may be disclosed to categories of recipients such as:

Parties to an escrow transaction
Attorneys and law firms
Real estate agents and brokers
Title companies
Lenders and financial institutions
Service providers that assist us with business operations
Technology, website, communications, and information-security providers
Government agencies, courts, regulators, or law-enforcement authorities when required or permitted by law
Professional advisors
Other parties when you direct us to disclose the information or when disclosure is otherwise permitted by law

We do not sell personal information for monetary consideration.

5. California Privacy Rights

California residents may have certain privacy rights under California law, including rights concerning access to, deletion of, correction of, and information about the use and disclosure of their personal information. Depending on the circumstances, California residents may also have the right to opt out of certain sales or sharing of personal information and to limit certain uses of sensitive personal information.

These rights are subject to applicable legal exceptions and limitations.

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.

California's current CCPA guidance specifically identifies rights including knowing, deleting, correcting, opting out of sale/sharing, limiting certain uses of sensitive personal information, and non-discrimination.

6. How to Submit a Privacy Request

To submit a privacy-related request or ask a question about this Privacy Policy, contact us at:

Lotus Escrow
55 E HUNTINGTON DR #120
ARCADIA CA 91006
Phone: (626) 262-4333
Email: CLIENTSERVICES@LOTUSESCROW.COM

Please include sufficient information for us to understand and respond to your request.

7. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

8. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and protecting our rights.

The length of time we retain information depends on the nature of the information and the purpose for which it was collected.

9. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve our services, and support our marketing activities.

You may be able to control certain cookies and similar technologies through your browser or device settings.

10. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

11. Children's Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or Lotus Escrow's privacy practices, please contact:

Lotus Escrow

55 E HUNTINGTON DR #120

ARCADIA CA 91006

Phone: (626) 262-4333

Email: CLIENTSERVICES@LOTUSESCROW.COM